Terugbetalingsbeleid

Return Policy

We offer a 30-day return period, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as received: unused, unworn, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at info@neferpaws.be. Please note that returns must be sent to the following address: Broekstraat 43, Lippelo Puurs-Sint-Amands, Lippelo, Antwerp, 2890, Belgium.

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without prior return authorization will not be accepted.

For any questions about returns, you can always contact us at info@neferpaws.be.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and resolve it.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care products (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns for discounted items or gift cards.

Exchanges

The fastest way to get the item you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

14-Day Cooling-Off Period in the European Union

Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As mentioned above, your item must be in the same condition as received: unused, unworn, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved or not. If approved, you will be automatically refunded via your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you still have not received your refund, please contact us at info@neferpaws.be.